Support & contact

Questions, problems or ideas? Write to us:

We usually reply within [TODO: response time, e.g. 2 working days]. Please include your device model, operating system version and app version (Settings → About wofoto).

Frequently asked questions

How do I restore my Pro purchase?

Open Settings → Restore purchases. Use the same Apple ID or Google account you bought Pro with.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not in the app. Deleting the app does not cancel a subscription.

iPhone: Cancel a subscription from Apple
Android: Cancel a subscription on Google Play

How do I back up and restore my labels?

Open Settings → Export labels (JSON) and save the file somewhere safe, for example in a cloud drive. To restore, use Settings → Import labels (JSON). wofoto then matches the labels to your originals. A CSV export is also available for spreadsheets, but only JSON can be imported again.

What happens when I uninstall wofoto?

Your labels are stored only on your device, so uninstalling deletes them. Export them first. Your photos and videos are never affected.

Limited or full library access – what is the difference?

With limited access, wofoto sees only the items you selected. Labels for items that are not visible are kept. With full access, wofoto sees your whole library and removes labels of items you have deleted. You can change this in your device settings at any time.

Why does wofoto ask for microphone or location access?

The microphone and speech recognition are used only when you dictate a title or tag. You can always type instead. On Android, location access is used to read the location stored in a photo when you ask for a place suggestion. Your current location is not recorded. See the privacy policy.

Does wofoto upload or change my photos?

No. wofoto never copies, uploads or modifies your photos and videos. It stores only labels and matching details on your device.